1. Does the device collect data when the network is unavailable?
Yes. The device continues to monitor the environment even when no network is available. It stores the data in its on-device memory and will sync it when you move it to WiFi environment. Alternatively, you can manually export the data via our PC Offline Tool or WiFi AP.
2. How to reset the device when my WiFi router password is changed?
Repeat the device setup steps and follow the on-screen instructions. Note: you need to type in the new WiFi password. All your data are kept unchanged when you changed the WiFi password or even you move the device to a new location.
3. What kind of probe can be connected with the device?
The WS1 Pro supports 2 x DS18B20 temperature probe. The embedded RS485 interface allows soil temperature & humidity probe as well as TH30S-B temperature & humidity probe to be connected.
4. Is there any subscription fee for using the platform?
There is no need of subscription to use the UbiBot Platform.
You can also pay for larger amount of storage and outbound traffic. Please go to the “Pricing” page to see details.
5. How long will the batteries last?
With the default sync interval of 15 minutes, the device has a battery life of up to 4-6 months in the WiFi only mode using 4 AA alkaline batteries. When in the SIM card mode, the batteries can last up to 1-2 months.
The device also supports USB power supply (5V/2A). You can plug the device to the wall socket via USB adapter. In this case, you can also insert 4 AA batteries as backup.
6. Why couldn't I receive the verification email for registration?
The email is probably blocked by your email server. Please check your spam or junk mail first. If there isn't, please send us your registration email address via email@example.com so as to check the status from our server end.
For more other questions, please visit our website at www.ubibot.com/category/faqs/